diEpic packages together an appointed IT director, quick-access help desk support, and maintenance and monitoring techniques to provide a remotely-operated IT department, designed to address the challenges of your business’ evolving technology requirements.
diEpic packages together an appointed IT director, quick-access help desk support, and maintenance and monitoring techniques to provide a remotely-operated IT department, designed to address the challenges of your business’ evolving technology requirements.
Need software or website development? Our experts have you covered.
STRATEGY…
1. SITE SURVEY
We start by inspecting your network and providing you with a comprehensive service proposal, based on your needs.
3. MONITOR & MAINTAIN
We install our remote support software and take over responsibility for managing your technical infrastructure.
2. OPTIMIZE
We thoroughly clean up and document your computer network so that we can manage and support it efficiently.
STRATEGY…
1. SITE SURVEY
We start by inspecting your network and providing you with a comprehensive service proposal, based on your needs.
2. OPTIMIZE
We thoroughly clean up and document your computer network so that we can manage and support it efficiently.
3. MONITOR & MAINTAIN
We install our remote support software and take over responsibility for managing your technical infrastructure.
Benefits – Your Experience…
1. SUPERIOR SUPPORT
We install our remote support software and take over responsibility for managing your computer infrastructure.
2. REDUCED DOWNTIME
On-call support companies maximize their profit when things break. In contrast, preventing issues from occurring is key to the success of our business model.
3. IMPROVED PRODUCTIVITY
We’ll help you make your business more competitive and efficient by using technology the right way.
Benefits – Your Experience…
1. SUPERIOR SUPPORT
We install our remote support software and take over responsibility for managing your computer infrastructure.
2. REDUCED DOWNTIME
On-call support companies maximize their profit when things break. In contrast, preventing issues from occurring is key to the success of our business model.
3. IMPROVED PRODUCTIVITY
We’ll help you make your business more competitive and efficient by using technology the right way.
4. BURDEN RELIEF
Who has access to your confidential documents? Are your backups even working? What happens in case of fire or natural disaster? We worry in your place.
5. AFFORDABLE EXPERTISE
By sharing our team of experts, you get your own IT department at a fraction of the cost of hiring internal resources, and gain access to higher levels of expertise.
Benefits – What’s Included…
1. FAST SUPPORT
Your employees will gain access to our high-quality support help desk. Give us a call or send us an email and your issue will be quickly addressed by one of our experts.
2. SINGLE POINT OF SERVICE
Does dealing with your internet and software vendors feel like an unpleasant game of ping pong? At diEpic, everything is our problem. If an issue is outside of our control, we’ll deal with your technical vendors on your behalf.
4. BURDEN RELIEF
Who has access to your confidential documents? Are your backups even working? What happens in case of fire or natural disaster? We worry in your place.
5. AFFORDABLE EXPERTISE
By sharing our team of experts, you get your own IT department at a fraction of the cost of hiring internal resources, and gain access to higher levels of expertise.
Benefits – What’s Included…
1. FAST SUPPORT
Your employees will gain access to our high-quality support help desk. Give us a call or send us an email and your issue will be quickly addressed by one of our experts.
2. SINGLE POINT OF SERVICE
Does dealing with your internet and software vendors feel like an unpleasant game of ping pong? At diEpic, everything is our problem. If an issue is outside of our control, we’ll deal with your technical vendors on your behalf.
3. YOUR OWN IT DIRECTOR
Your director will assist you with issues that fall outside the scope of support such as vendor relationships, strategic planning, equipment purchases, and special projects.
3. YOUR OWN IT DIRECTOR
Your director will assist you with issues that fall outside the scope of support such as vendor relationships, strategic planning, equipment purchases, and special projects.
4. 24/7 MONITORING
We keep an eye on your systems at all times and provide a fast response to all types of incidents. Our experienced system administrators handle those issues as part of your support plan.
5. PROACTIVE MAINTENANCE
We’ve automated server and computer maintenance tasks to keep your services and devices running smoothly while increasing their useful life. We’ll also keep your software and operating systems up to date to ensure optimal security and stability.
6. INTEGRATED SECURITY
We manage your Anti-spam, VPN, Antivirus, Firewalls and WiFi to keep your network secure without getting in your way.
4. 24/7 MONITORING
We keep an eye on your systems at all times and provide a fast response to all types of incidents. Our experienced system administrators handle those issues as part of your support plan.
5. PROACTIVE MAINTENANCE
We’ve automated server and computer maintenance tasks to keep your services and devices running smoothly while increasing their useful life. We’ll also keep your software and operating systems up to date to ensure optimal security and stability.
6. INTEGRATED SECURITY
We manage your Anti-spam, VPN, Antivirus, Firewalls and WiFi to keep your network secure without getting in your way.
7. COMPREHENSIVE BACKUPS
We implement and manage a complete backup and disaster recovery solution with multiple levels of redundancy to prevent you from losing important data.
7. COMPREHENSIVE BACKUPS
We implement and manage a complete backup and disaster recovery solution with multiple levels of redundancy to prevent you from losing important data.
8. DOCUMENTATION AND ASSET MANAGEMENT
We’ll maintain up-to-date documentation of your network, as well as an inventory of your systems and licenses.
9. PROJECT MANAGEMENT
Our team of experts are at your disposal to plan and execute your projects – big or small.
10. COMPLIANCE ADVISEMENT
If you are in an industry (such as healthcare) where information compliance can not be ignored, we can provide the necessary guidance and solutions.
8. DOCUMENTATION AND ASSET MANAGEMENT
We’ll maintain up-to-date documentation of your network, as well as an inventory of your systems and licenses.
9. PROJECT MANAGEMENT
Our team of experts are at your disposal to plan and execute your projects – big or small.
10. COMPLIANCE ADVISEMENT
If you are in an industry (such as healthcare) where information compliance can not be ignored, we can provide the necessary guidance and solutions.
Options…
1. Software Development
If you need a software solution for which there are no products or for which existing products are not sufficient, we can design and develop custom software to your specifications.
2. WEBSITE DEVELOPMENT
We can design and development a unique website to provide you a professional presence on the internet.
3. CO-MANAGED IT SERVICES
We can complement you existing IT team by providing governance, help desk, system administration, monitoring, and project consulting.
4. VOIP PHONE SYSTEMS
Voice over IP phone solutions have quickly gaining in popularity due to their flexibility and cost savings when compared to traditional telephone solutions. We can provide a VOIP solution, tailored to your needs.
Options…
1. SOFTWARE DEVELOPMENT
If you need a software solution for which there are no products or for which existing products are not sufficient, we can design and develop custom software to your specifications.
2. WEBSITE DEVELOPMENT
We can design and development a unique website to provide you a professional presence on the internet.
3. CO-MANAGED IT SERVICES
We can complement you existing IT team by providing governance, help desk, system administration, monitoring, and project consulting.
4. VOIP PHONE SYSTEMS
Voice over IP phone solutions have quickly gaining in popularity due to their flexibility and cost savings when compared to traditional telephone solutions. We can provide a VOIP solution, tailored to your needs.
5. CLOUD BACKUPS
Cloud backups provide an efficient and secure way to store critical data in multiple geographical locations to protect against theft, fire, and natural disasters.
6. CLOUD EMAILS
We provide commercial email services, that feature contact management, calendar sharing, mobile device sync, and more.
7. WEB HOSTING AND DOMAIN MANAGEMENT
We can host your website and manage your domains and DNS services. We designed our high-performance hosting services for our managed customers, such that it includes sysadmin-level support.
8. ADVANCED WEB HOSTING
If your website or web application is an integral part of your business, traditional web hosting might not be enough. For advanced hosting needs, we can provide a scalable, high-performance, and high-availability hosting solution.
5. CLOUD BACKUPS
Cloud backups provide an efficient and secure way to store critical data in multiple geographical locations to protect against theft, fire, and natural disasters.
6. CLOUD EMAILS
We provide commercial email services, that feature contact management, calendar sharing, mobile device sync, and more.
7. WEB HOSTING AND DOMAIN MANAGEMENT
We can host your website and manage your domains and DNS services. We designed our high-performance hosting services for our managed customers, such that it includes sysadmin-level support.
8. ADVANCED WEB HOSTING
If your website or web application is an integral part of your business, traditional web hosting might not be enough. For advanced hosting needs, we can provide a scalable, high-performance, and high-availability hosting solution.
Pricing Estimator
This tool is designed to provide an estimate for companies with up to 50 users and computers. Please contact us for pricing if your company exceeds one of these thresholds.
Please be advised that this tool is to only provide an estimate, and as such, ultimate pricing will be contingent on a site survey and reflected in a final proposal.
per Month
Pricing Estimator
This tool is designed to provide an estimate for companies with up to 50 users and computers. Please contact us for pricing if your company exceeds one of these thresholds.
Please be advised that this tool is to only provide an estimate, and as such, ultimate pricing will be contingent on a site survey and reflected in a final proposal.
per Month
GET STARTED
(405) 253-0181, Option 2
info@diepic.com
Downtown OKC Office
101 Park Avenue
Suite 220
Oklahoma City, OK 73102
Mailing Address
PO Box 94177
Oklahoma City, OK 73143
SUPPORT FOR EXISTING CLIENTS
(405) 212-5566
support@diepic.com
Standard help desk hours are M-F, 8:00AM to 5:00PM CST.
Emergency response support is available after hours.
Interact with active tickets and view ticket history:
Help Center
GET STARTED
(405) 253-0181, Option 2
info@diepic.com
Downtown OKC Office
101 Park Avenue
Suite 220
Oklahoma City, OK 73102
Mailing Address
PO Box 94177
Oklahoma City, OK 73143
SUPPORT FOR EXISTING CLIENTS
(405) 212-5566
support@diepic.com
Standard help desk hours are M-F, 8:00AM to 5:00PM CST.
Emergency response support is available after hours.
Interact with active tickets and view ticket history:
Help Center
