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It’s a nightmare, it’s inconvenient, and it’s
inevitable. Losing or having your smart device stolen poses a significant,
looming privacy risk— we just don’t like to think about it. However, this is an
instance where hiding your head in the sand will only make you more susceptible
The personal data living on your family’s
network of devices is valuable and often-times all too vulnerable. Having a
worst-case-scenario plan in case of device loss or theft could save you time, money,
So, we’ve put together a list of best
practices in case the worst does happen, you’ll be prepared to prevent an
identity theft disaster.
General Best Practices
Preparing yourself and your devices before
they are stolen is the fastest way to avert potential breaches. Consider:
- Keeping a “Find My” app turned on
for all devices. This is the best way to locate and remote wipe devices.
- Making sure your devices are
secured behind individualized pin codes, fingerprints, or Face ID. This will
slow down thieves trying to access your device.
- Use strong, individualized passwords
on all accounts, including email and banking apps. Don’t have the time? Use a
trusted password manager to automate password creation. This will help limit the
scope of any breach.
- When a device is stolen, act
quickly. The faster you respond, the more effective the following steps are
likely to be. If the thief turns the device off, or removes the battery, you’ll
be unable to remotely wipe the device.
Here is what Android users should do in case of device
- First, locate your device. Go to android.com/find
and sign into your Google Account.
- If you have more than one device,
choose the one you’re looking for from the list at the top of the screen. The
lost/stolen device will receive a notification, so you should act quickly.
- On the map on your screen, you’ll
be shown information about the phone’s location. Remember this is approximate
and might not be neither precise nor accurate. If your phone can’t be found,
you’ll see its last known location (if available).
- Now, if you’re certain your device
has been stolen, you can click “Enable lock & erase” to erase your device.
But be careful. After you erase your device, Find My Device will no longer
work, so make sure you are certain.
- If you believe your phone is just
lost, and not stolen, you have a few options. “Lock” will lock your phone with
your PIN, pattern, or password. If you don’t have a lock in place, you can set
one. To help someone return your phone to you, you can also add a message or
phone number to the lock screen.
An important note: If you happen to find your phone after you have erased it, you’ll
likely need your Google Account password to use it again.
Here is what iOS
users should do in case of device theft.
- Sign into icloud.com/find
or use the Find My app on another Apple device.
- Next, you’ll need to locate your
device. Select the one you’re searching for to view its location on a map.
- You’ll be presented with a few
options here. “Mark As Lost” will remotely lock your device, allow you to
display a custom message with your contact information on the missing device’s
lock screen, and track the device’s location. If you have added Apple Pay
payment options, the ability to make payments using Apple Pay on that device
will be suspended for as long as the device is in Lost Mode.
- If you’re certain your device has
been stolen, select “Erase your device.” When you erase your device remotely,
all of your information is deleted, and you will no longer be able to locate it
with the Find My app or Find iPhone on iCloud.com. Make sure your phone is not
recoverable before taking this step.
Device Theft Wrap-Up
After you have protected your most sensitive
information with the steps above, take just a few more steps to fully wrap the
- Report your lost or stolen device
to local law enforcement. Law enforcement might request the serial number of
your device. This can often be found on the original packaging.
- Report your stolen device to your
wireless carrier. They will disable your account to prevent calls, texts, and
data use by the thief. If you have insurance through your carrier, this is the
time to begin filing a claim as well.
- Reset all of your passwords, including your Google Account and Apple ID. After a device is stolen, you can never be certain of how far the breach has penetrated. The good news is, if you are using a secure password manager, this should be pretty quick!
- Any accounts that had 2FA access,
when you first set up the account would have had you save the private key or
one time code. This key will allow you back into your accounts without needing
the device and will allow you to remove the account from the device.
- Alert your banking providers to
the potential breach and monitor your bank accounts and credit cards for
suspicious activity. If you see any, get ahead of the issue and cancel and
replace all of your bank cards. This will prevent the financial breach from
affecting multiple accounts.
A stolen device is a headache, but it doesn’t
have to be a disaster. If you have a plan in place for a worst-case scenario,
you’ll be able to act quickly and confidently. Do you have device theft tips
that we missed here? Let us know on
the Webroot Community.